Refund & Return Policy

Refunds and Returns Policy

Effective Date: 03-04-2025
Website: www.keymarketingpro.com
Business Name: The Key
Email: beakta7640@gmail.com
Address: House No. 36, Block – C, Type – 3, Greenpark Colony, Khalini, Shimla, 171002

Thank you for purchasing from The Key! We want you to be completely satisfied with your digital product purchase. This Refunds and Returns Policy explains how you can request a refund or return and outlines the conditions and process for doing so.

1. Digital Product Refunds and Returns

Since we sell digital products (such as digital marketing services or downloadable content), returns are not typically accepted once the product has been delivered or accessed. However, we understand that there may be situations where a refund or exchange is requested. Please review the terms below for our policy on refunds and returns:

Eligibility for Refunds:

• Service Quality Issue: If you believe that the digital marketing service we provided did not meet the agreed-upon quality or was not delivered as described, you can request a refund.

• Access Issues: If you have encountered technical issues or errors that prevent you from accessing your purchased product (and the issue is not due to your own system or browser issues), we may consider a refund.

Refunds will not be granted if:

• You change your mind after receiving the product or service.

• The product or service was delivered as described and in good working condition.

• You fail to contact us for a refund request within the timeframe outlined below.

2. Timeframes for Refund Requests

You must submit a refund request within 14 days from the date of purchase. After this period, we will no longer process refund requests, as the product has been delivered and is considered used.

3. How to Initiate a Refund or Return

If you believe you are entitled to a refund based on the above conditions, please follow these steps:

1. Contact Us: Send an email to beakta7640@gmail.com with the subject line: “Refund Request for [Product/Service Name].”

2. Include Details: In your email, include the following information:

   • Your order number or proof of purchase

   • A brief explanation of why you are requesting a refund

   • Any supporting evidence (e.g., screenshots, error messages, etc.)

3. Review Process: We will review your request and respond within 5 business days. We may ask for additional information if needed.

4. Approval/Denial: Once your refund request is reviewed, we will notify you of the decision:

   • Approved Refund: If approved, we will process your refund within 7-10 business days. Refunds will be issued through the original payment method.

   • Denied Refund: If your request is denied, we will explain the reason in detail and may offer a partial refund or other resolution, depending on the situation.

4. Fees or Costs Involved

There are no fees for processing refund requests for digital products. However, please note that any transaction fees incurred during the original payment (such as processing fees charged by payment platforms) may not be refundable, as they are imposed by third-party services.

5. Specific Product Requirements for Returns

Since we sell digital products, physical returns are not required or possible. Instead, we may issue a refund or offer an alternative resolution if the product does not meet the agreed-upon expectations. For example:

• If you purchased digital marketing services, we will assess whether the service was delivered as per the contract.

• If there were issues with accessing the digital product or service, we will work to resolve those issues or issue a refund if the issue cannot be rectified.

6. Exemptions from Refunds

Refunds will not be issued for:

• Change of mind: Once the product has been downloaded or the service has been provided, refunds will not be granted unless the product is faulty or there is an error in delivery.

• Late Refund Requests: Refunds cannot be processed for requests made after 14 days from the date of purchase.

7. Customer Support

If you have any questions about this policy, need help with a refund request, or encounter any issues with your digital product, please contact us at:

• Email: beakta7640@gmail.com

• Address: House No. 36, Block – C, Type – 3, Greenpark Colony, Khalini, Shimla, 171002

Our customer support team is available to assist you Monday through Friday, 9:00 AM – 6:00 PM (IST).

8. Changes to the Refunds and Returns Policy

We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our refund process.

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This Refunds and Returns Policy is designed to ensure fairness and transparency for both you, our valued customer, and The Key. We are committed to providing high-quality digital products and services, and we aim to resolve any issues to your satisfaction.

Thank you for choosing The Key!